Shipping & Delivery
Last updated 1 October 2026
Production time
Caselab products are made to order.
Most phone cases are manufactured and dispatched within approximately 1–2 business days after an order is successfully placed.
Production may occasionally take longer during periods of unusually high demand, technical issues, public holidays or circumstances outside our reasonable control.
Production time is separate from shipping time.
Estimated shipping times
Typical estimated economy shipping times after production are:
| Destination | Estimated shipping time |
|---|---|
| Central & Northern Europe | 2–5 business days |
| UK & Ireland | 3–5 business days |
| Rest of Europe | 4–7 business days |
| USA & Canada | 4–7 business days |
| Asia-Pacific & Oceania | 6–10 business days |
| Rest of world | 7–14 business days |
Express delivery may be available for certain destinations and will be shown at checkout where applicable.
These are estimates, not guaranteed delivery dates, unless a specific guaranteed delivery date is expressly stated during checkout.
Total estimated delivery time
Your total delivery time consists of:
Production time + shipping time
For example, an order sent to much of Europe will normally arrive approximately 3–9 business days after ordering, depending on the destination and delivery method.
Shipping charges
Shipping charges are calculated and displayed before you complete your purchase.
Any available shipping methods and their respective prices will be shown during checkout.
Tracking
Where tracking is available, tracking information will be sent to the email address associated with your order once the parcel has been dispatched.
Tracking information may take some time to become active after the parcel has been handed to the carrier.
Delivery responsibility
We remain responsible for your order until it has been delivered to you or to a person designated by you, except where you independently arrange a carrier that was not offered by us.
If your parcel appears to be lost, please contact us at [add support email].
Incorrect addresses
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your address, contact us immediately.
We cannot guarantee that an address can be changed once production or fulfilment has started.
If a parcel is returned because an incorrect or incomplete address was supplied, additional shipping charges may apply before the order can be resent.
This does not affect your rights where an address error was caused by us.
Customs and import charges
Orders delivered outside the European Union may be subject to local customs duties, import taxes or other charges imposed by the destination country.
Where these charges are not collected during checkout, they may be payable by the recipient.
We do not control charges imposed by foreign customs authorities.
Delayed delivery
If an order cannot be delivered within an agreed delivery period, please contact us.
Unless a different delivery period has been agreed, applicable EU consumer law generally requires delivery without undue delay and no later than 30 days after conclusion of the contract.